Terms of Service

1. The service

ZapAGI Inc. (“ZapAGI”, “we”) provides Zap Cloud, a subscription platform that combines AI agents, applications and infrastructure, at zapagi.ai, along with audits, engineering and consulting services described at zapagi.com. By creating an account or using the service you accept these terms.

2. Your account

You agree to provide accurate information when signing up, to keep your credentials secure, and to use two-factor authentication when your account offers it. You are responsible for activity carried out through your account.

3. Billing and subscriptions

Plans bill monthly in advance through our payment processor, Stripe, and renew automatically until cancelled. Receipts are emailed after each payment. To cancel or change your plan, contact [email protected]; canceling stops future renewals and your workspace remains available to the end of the paid period. When the subscription ends, your workspace’s machines are stopped and then deleted seven days later; export anything you want to keep before then. If you are charged in error, contact us with the receipt number and we will make it right.

3a. Free trial

A free trial of Zap Cloud lasts 14 days from when you confirm your email address and needs no payment card. It includes a Starter-size workspace and 100 AI calls; business email and custom domains become available once you choose a plan. One trial is available per person, per email address and per company email domain, and a limited number of trials run at once, so you may be placed on a waitlist.

You can choose a plan at any time during the trial or within seven days after it ends; your workspace and its data stay as they are. If you do not, the workspace’s machine stops when the trial ends and is deleted, with its data, seven days later. We email you before the trial ends and the day before deletion. We may end a trial early if it breaks the acceptable-use rules below.

3b. Founding offer

The first 50 customers to pay for a Zap Cloud plan (“founding customers”) keep the monthly price of their plan, as listed on the day of their first payment, for 24 months from that day. If a founding customer changes plan during that time, the new plan’s price as listed on that same day applies. Places are numbered in the order payments are received; the counter on zapagi.ai shows how many remain. A free trial takes a place only when it is converted to a paid plan. The offer ends for a customer if their subscription is cancelled, and it cannot be transferred. Taxes and add-ons are not included.

3c. Credits

ZapAGI credits are a prepaid balance for ZapAGI services: one credit is worth $0.01. You can use credits to buy extra AI calls or to reduce your next invoice. Credits do not expire. They have no cash value: they cannot be withdrawn, refunded in money, transferred to another account, or exchanged for money or any digital asset. We may give credits as promotions, rewards or goodwill; those are recorded on your account with the reason. If your account is closed, unused credits lapse unless the law requires otherwise. Your balance and every change to it are shown on your Billing page.

3d. Referral discount

If you sign up through a ZapAGI partner’s referral link or with their referral code, you get 10% off your plan’s price for your first 3 monthly payments. It applies to new accounts only, once per account, and cannot be combined with another discount code. For founding customers (3b) the discount is taken off the kept price. Taxes and add-ons are not included. The partner earns a commission from ZapAGI on what you pay; this does not change your price. A partner cannot use their own link or code.

3e. Content you share with us

If you send us a review, case study, video, post or other content through your dashboard or the partner portal, you confirm that it is your own, that it is honest, and that anyone shown in it agreed. You give ZapAGI a non-exclusive, royalty-free license to publish it and use it in our marketing, with your name and the role you give, edited only for length or to remove personal data. We review everything before publishing it and label it as from a customer who received a reward, or from a partner who earns a commission. Rewards (credits for customers, a bounty for partners) are given for content we approve and never depend on whether it is positive. You can withdraw an item at any time; we then stop using it, though copies already published elsewhere may remain.

4. Acceptable use

You may use the service for lawful purposes only. You remain responsible for the content and workloads you place on your workspace, its websites and its mail. In particular, you may not use the service to:

break the law or infringe the rights of others, including intellectual property and privacy rights; send spam or unsolicited bulk email, or host phishing pages; distribute malware or host content that harms visitors; scan, probe or attack systems you do not own, or overload ours or anyone else’s; mine cryptocurrency or run workloads that keep the machine at full load for purposes unrelated to your business; resell or share access to the service without our written agreement; or try to reach other customers’ machines, data or networks.

If a workload threatens the platform or other customers we may suspend it straight away and will tell you why; for other breaches we will contact you first.

5. AI features

Zap Cloud’s agents and assistants generate text and take actions with AI models. Their output can be wrong or incomplete: review it before you rely on it, especially for legal, financial, medical or safety decisions. Agent actions with consequences wait for your approval, and every agent action is recorded in your audit trail. Demonstration apps that touch health topics are for information only and are not medical advice or a medical device.

5a. Open-source software

Zap Cloud runs open-source software made by others, such as ERPNext for the business system and Mailu for email. Each program is licensed by its authors under its own license, which applies to your use of that program alongside these terms. We don't own these programs, and their authors don't sponsor, endorse or support Zap Cloud. We test and approve the programs we run for you and keep them running as part of the service.

Software you install yourself on your machines is yours to license, run and keep up to date, and it must follow the acceptable-use rules above. We list the programs we run, with their versions, licenses and source code, at zapagi.ai/open-source.

6. Your data

Your workspace runs on infrastructure dedicated to your account. The content you place there is yours: we do not read, mine or share it, except to operate the service or at your request. You can ask us to export or delete it at any time.

7. Availability and support

We work to keep the service available, with health monitoring and scheduled maintenance. Business plan subscriptions include the availability commitment and service credits in our Service Level Agreement. For other plans, and except as the SLA or a written agreement provides, we do not guarantee uninterrupted operation, and planned maintenance may cause brief interruptions.

Support channels, hours and response targets for each plan are set out in our Support Policy. Dedicated support is a paid add-on agreed in writing.

8. Changes to the service and these terms

The service will evolve; we may change features and add or remove capabilities. If we make a material change to these terms we will post the updated version here with a new effective date. Continuing to use the service after that date means you accept the updated terms.

9. Liability

The service is provided “as is” and “as available”. To the extent permitted by law, ZapAGI is not liable for indirect or consequential damages, and our total liability for claims arising out of the service is limited to the amount you paid us in the twelve months before the claim arose.

9a. Events beyond our control

We are not responsible for any failure or delay in providing the service, and it is not a breach of these terms, when it is caused by events beyond our reasonable control. These include natural disasters and acts of God, fire, flood, pandemic, war, terrorism, civil unrest, government action, labor disputes not involving our staff, outages of electrical power or other utilities, failures of telecommunication lines, internet transit or upstream networks we do not operate, denial-of-service attacks, and failures of third-party services we rely on. We will take reasonable steps to limit the effect, keep you informed, and restore the service as soon as we reasonably can. This does not excuse your obligation to pay for the service you have received. Service credits under the Service Level Agreement follow its own rules.

10. Governing law

These terms are governed by the laws of the State of South Dakota, United States, without regard to conflict-of-law rules.

11. Contact

Questions about these terms: [email protected]. ZapAGI Inc., 401 E 8th St, PMB 211, Ste 214, Sioux Falls, SD 57103, US. Phone: +1 (929) 628-3390. Support: zapagi.com/support. Privacy: zapagi.com/privacy.